Windows 8.1 upgrade / Pastel express conflict

[TraceyVN]

Hi, I ran Windows 8.1 update and then had errors with my Pastel Xpress V12. Managed to do a fix in the registry as advised.
However, now after posting payments and receipts - keeps showing me I have open batches - and cannot now run customer statement.
Also, it seems something has gone wrong with my stationery as it cant seem to find the files - yet they are there still. Also, gives me
issues when I try to do a backup where I have always done the backup - but if I create the folder direct onto the c:\ drive - it does it with no problem.

My main thing is to get rid of the open batches - I ran cash book details and it shows that my payments and receipts are there.
So really unsure why.

Thank you.

[Leanne]

Windows 8.1 upgrade / Pastel express conflict

To Neville Bailey

I've done an upgrade to Windows and now I can't access my various company accounts on Pastel.

I've gone through various forums with you suggestions/possible solutions.

I can locate the server via custom registrations, but when I click close the companies don't pull through to the open company dialog box. There are no error messages either.

Please can you help me as it is our financial year end now end of February.

Thank you in advance for your assistance
Leanne

[Neville Bailey]

Hi Leanne,

Click here to download an email that I received from Pastel relating to the same query that I lodged with them late last year, which is self-explanatory.

[Neville Bailey]

Before I try to troubleshoot the issues that you are experiencing since the Windows upgrade, perhaps read through the email (click here to download) that I received from Pastel relating to the Windows 8.1 upgrade. Make sure that you have done everything outlined in the email and then see if you still have a problem.

[Leanne]

Thank you this has helped, you are a life saver.

Kind regards
Leanne

[TraceyVN]

Hi Neville,

I followed your instructions and then it seemed that I had lost my companies again. I contacted Pastel support and what I had to do was to :
Locate server
Select Custom
Then select Registration
And then it brought up the company

When I then went into the payments and receipts - and closed - there was no open batches - bit weird.
And now can print statements.

This is originally what pastel instructed me to do - I am sharing it for anyone else that runs into issues with this update. Apparently MS retracted it, due to issues caused.

Thank you for your email. We apologize for the delayed response.

With regards to your companies disappearing after the update to windows 8.1. Please click on the windows key button on your keyboard hold it down and press R then follow the below directory and share the pastel partner V12 for to every with full control. This should sort the problem out.
Computer\HKEY_CURRENT_USER\Software\Classes\Virtua l Store\Machine\Software\Wow6432 Node\Softline\Pastel Parnter V12

Hope this can help others.

Thanks again for your assistance.
I have another question but will post a new topic for this. Thank you.

[Samantha Weppelman]

Hi Neville,

I am having the same problem as Leeanne - could I request you to forward me the same email to see if it will assist me?

[bothadn]

Hi Neville

Experiencing the same problem with Pastel and Windows 8.1, but am unable to access your download link. Could you please send me the email?

Thanks

Davin

[Jonathan S]

Hello Neville,
I am experiencing the same problem as everyone else by the sounds of it. Just done a Windows 8.1 upgrade and now the companies don't pull through to the open company window.
Could you be so kind as to send me the email (or emails) from Pastel?
Thanks very much
Jonathan

[Neville Bailey]

Here is a link to the email that I received from Pastel - https://www.dropbox.com/s/0n2iu9786o...s%208.pdf?dl=0

[Jonathan S]

Hello Neville,
I thought I would reply on this thread in case other users experience the same issues I did!
Just to reiterate, my problem was Pastel stopped showing companies after an upgrade from Windows 8 to Windows 8.1.
I followed the steps given in the email and could not make it work. I just got a new error 'Runtime error 76. File not found'.
Back to square 1.
We are operating in a domain environment so I thought I would just check if it was a user profile issue or a machine issue as it was only one person affected.
Step 1: I logged in on the problem machine as a different user and tried it and it worked. Therefore the machine probably not the issue.
Step 2: I logged in as the problem user on another machine and created a new profile and it worked.
Therefore I deducted that the local user profile on the problem machine was corrupted and set about removing it. Problem solved or so I thought. But there's more!
I logged in as another user then browsed to C:\Users\person_x and tried to delete the profile but it would not completely remove it. Enabled hidden files and finally got the folder to disappear.
But every time I logged in as that user again it would not create a new profile from scratch ("hi, we're settings things up for you etc etc") as I expected. Instead it would log on and say welcome, then open with a message that it had set up a temporary profile. After much Google searching I came across a thread that showed how to delete the remnants of a user profile from the registry. Once I did this it worked.
I logged in as the problem user and it set up a new profile, and Pastel is working fine now.
The location of the user profiles in the registry is:
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Win dows NT\CurrentVersion\ProfileList
When you click on any profile, the details of what profile it is are listed in the main right hand window. That way I could find the offending profile and delete it, thus forcing it to create a new one. A point to note here is the offending one will most likely be a *.bak file which is the problem. It cannot open the profile in this format. The downside of this is you lose your profile and any saved preferences if you delete the profile but in my case it was the only option.
I have trained my staff not to have too many personal preferences or quirky setups for this very reason that things happen! They now accept that if they want it, they set it up again if I need to delete it for whatever reason (new machine is a classic example).