[Question] Assistance with reverse overpayment on Pastel MyBusiness online.

[Mary S]

Hi,

Not sure if I can explain, but lets see if someone can help me.

I am still do the payments transaction on pastel MANUAL.

A customer overpaid a invoice in our business bank account, and we paid him back, so when i did the "Process Banks and Credit Cards" on pastel. I "received" full amount with the over-payment, as i thought when i was going to do the "payment" i could allocate the customer. But the "types" there are only "Account" and "Supply", NO "Customer". And now There is a unallocated payment from client. How do i do the process to reverse or "credit", or delete? . not sure what the right thing to do. I tried credit and now there are double amount. Think i am completed lost

Please if you don't understand, ask and i can explain again.

Thank you for advance

xxx

[Christel]

Hi Adriana,
I've never worked in Pastel MyBusiness Online, but in normal Pastel Partner you would go to:

Setup
Entry Types
And then specify the "Account Access" as all {i.e. G (general Ledger) & S (supplier) and C (customer)} for that specific cashbook.

Hope this helps?
To correct the entry now : you need to reverse the entry of the "refund" by putting it in as a minus in the payments side of the cashbook, using the same gl accounts as previously and re-enter on the next line as a normal payment, and allocating it to the customer's account.

[Mary S]

HI Christel,
Thank you for your help. I have fixed the refund. Thank you!

Now how can i "delete" the credit note i did?

xxx

[Mike C]

I don't think that you can "delete" the credit note. It is not good bookkeeping practice to delete it in any case. It would be better to contra it with a debit note, with a note on the debit note explaining that it cancels out the credit note issued in error.

[Mary S]

Thank you Mike. I managed to fix it.

Thank you for your help and attention.

Kind
xxx