[Question] Customer Receipt posting difficulties

[Yvon]

Good day
I am working on Pastel Express 2007. I now have hit a problem. After ticking off all outstanding amounts against the amount received from the customer, when I want to update this amount, the program tells me the amount entered from the receipts in the cash book has no matched amounts, and I am told to press F3. On doing so, all the outstanding invoices reappear unticked and I am unable to get this updated. I have done the recon three times, and the same thing keeps happening. After using Pastel for years, this is the first tine this has happened. What should I do? Thank you

[Marq]

Change to something else.......
Update your version of Pastel.
Go back to backups and restore to an earlier time and recapture.
I do not use Pastel so cannot tell you why it would fail..I can only tell you that in my experience, Pastel will fail at some time and this is that time for you.
Hopefully one of the other members that uses Pastel will see your message and help you out.

[Mike C]

Hi Yvon - I had this happen once and had to match everything via "Process" and then "Match open Item". Don't know why it happened, and it has never happened again.

[Yvon]

Thank you Mike - I am at the moment in the Cash Book so cannot process these open items. Would eally appreciate any more advice you could give me. I have to match the receipt amount in my cash book

[Yvon]

Hi Marq - thank you for your reply, I will keep trying to get this receipt updated

[Neville Bailey]

Your receipts batch might be corrupted.

I suggest that you export the batch, then delete the batch and then import the batch back in.

[Yvon]

Hi Neville.. thank you for your advice. Please excuse my ignorance, please could you tell me how to export the batch and then import the batch back in. Thank you so much

[Neville Bailey]

At the bottom of the batch screen you will see a button named "Batch". Click on it and select "Export". Type in a name for the exported batch in the "Export File Name" box, and press Process.

Now click on the Batch button again and select "Delete Batch".

On the now empty batch, click on the Batch button and select "Import" and then type in the same file name that you used when exporting the batch. Click on Process.

Hopefully the batch will behave itself after that!

[Yvon]

Hi Neville
Thank you for all your advice. I am still not able to get it sorted out. I captured the customer payment into my receipts in the cash book. Then it showed all the unmatched invoices that were still outstanding. I had to reconcile that amount received by ticking off all the invoices that had been matched and had to then press close, as until then I could not press batch or anything else. The reconciliation then was no longer visible, only the amount received. I pressed bath and exported the batch, then went back and pressed the batch button then delete. Then I imported the batch I'd exported, and updated the batch. The trouble is the only thing that has been updated is the payment received in the customer's account and none of the invoices I'd tickedhave been cleared and still show as unmatched. Do you perhaps have an advice for me what to do. Thank you for all your trouble

[Neville Bailey]

Hi Yvon,

If you like, we can schedule a TeamViewer remote session so that I can see what might be the problem.

Send me an email with your details and I will call you.