[Question] Pastel Xpress - Statement Ageing

[Wallace]

I am having trouble with ageing on my statements - ageing is day based 7 days and I have 5 periods. The problem is no amounts come through on current (7 days and below) and 14 days. For some reason everything is starting from 21 days but the age analysis shows amounts correctly. I have called pastel twice but no lucky. Any ideas?

[Neville Bailey]

When printing your statements, check the option "Print From Terms" - it should be set to "Current Onwards".

[Wallace]

I am on V12 and the options under "Print From Terms" are: 1st ageing period onwards (what I have), 2nd ageing period, up to 5th

[Neville Bailey]

That sounds correct for day based.

Have you perhaps modified the statement layout in the Forms Designer utility?

[Wallace]

Thanks Neville for getting back to me again - may be let me summarise my settings that I think may affect he statement. Under customer accounts I have day based, statements in document control I have min 0, ageing 5, print in balance forward tick or not ticked same result. Does price list affect statement and what other settings should I check?

[Wallace]

Sorry I did not modify the ageing section of the statement but I checked it and it appeared to be correct