PASTEL V11 POS CASH UP VARIANCES

[Coolblue]

Goodday

Could anyone suggest what I could check. I have a problem with POS daily cash up variances. They seem to be happening regularly with some days reflecting shortages in cash and other times reflecting overs in cash.
I have checked the sales journal to the invoices printed from the POS and all seems fine. I checked the integrity of the data all seems fine so I am quite flumaxed what could be causing these variances.

Many thanks
Lin

[Neville Bailey]

Hot fingers in the till, perhaps?

[Neville Bailey]

Seriously now - who operates the till, who cashes up and who does the supervisor cashup?

Is there more than one till operator on the same shift?

[Coolblue]

Hi Mr Bailey
Hahaha... that's what I thought but it doesn't explain the overs.
There are 2 users who use the same till, and there is a manager in the back office who does the supervisor cash up and run all the reports etc.

[Neville Bailey]

Perhaps one or both the operators are simply a bit careless with giving out change, sometimes too much and sometimes too little?

[Coolblue]

Thanks Mr Bailey. I said the same thing. I have checked and rechecked all possibilities and I really just wanted to clarify that there was nothing else I could. Thanks for all your help.
Lin

[Raene]

Hi there

Have you taken all the cash in and out for the day into consideration? I discovered the same problem at one of my clients. Turns out the difference was exactly that.
I am not sure if it is supposed to be like that or if it has been set up incorrectly, I am not familiar enough with POS to say for sure - at least we found the problem.

Regards
Raene

[Coolblue]

Hi Raene
Thanks for you answer. Please could you clarify when you say "take all the cash in and out for the day". I am a little confused, but I would like to try all options.
Thanks
Lin

[Raene]

Hi Lin

Cash in and out would be the money in that is not for cash sale (account payments) and money taken out of the till for payments, office consumables, refreshments etc.
It should reflect on your daily report.

Regards
Raene

[Coolblue]

Oh ok, thanks Raene, yes have taken all of that into account.
Thanks so much for your response