UNALLOCATED ENTRIES

[Coolblue]

Hello...
I have a client who has reversed some entries through journal entries but they were both left unallocated....so I went to Match open item to match.... can see both the debit and credit under unallocated but cannot clear them...
If I try and post a journal to correct this and allocate it.... these items are not appearing for me to allocate against them.
Has anyone seen this and can think why I am having this problem.
Thanks so much.
Lin

[Dave A]

Is this in Pastel, or another accounting software program?

[Coolblue]

Is this in Pastel, or another accounting software program?

Hi, yes I'm so sorry for not mentioning that. It is Pastel Xpress 11

[Neville Bailey]

Hi Lin,

Would you like me to log onto your system with TeamViewer to see where the problem could be?

[Coolblue]

Hi Lin,

Would you like me to log onto your system with TeamViewer to see where the problem could be?

Hi Mr Bailey

Unfortunately they dont have teamview but I will try and make a backup of their data and put it onto my system and then if you could have a look at it. Will let you know as soon as I have done that. Thanks so much.

[Coolblue]

Hi Mr Bailey

Unfortunately they dont have teamview but I will try and make a backup of their data and put it onto my system and then if you could have a look at it. Will let you know as soon as I have done that. Thanks so much.

Hi Mr Bailey

I have the backup please let me know when you are available to have a look at the data.
Thanks

[Neville Bailey]

Hi Lin,

I can look at the data now if it suits you. My number is 082 456 7881.

[Coolblue]

hi Mr Bailey my computer crashed just got it up now. called you to arrange a time to do this with me but will call again
thanks

[jonesey]

Cool blue: it's a simple solution. Where you go to match the unallocated, click ONCE ONLY (you will see the amount pops out as if you can amend it). Drag it down to where the invoice number is on the unallocated you want to allocate it to.

I struggled with this for about 3 months until I figured out that it specifically wants you to allocate it to an invoice number.

[Coolblue]

Hi Jonesey, thanks for your reply but I def dont want to allocate it to an invoice.