[Question] Pastel:Reallocating a payment from a debtor

[gmawoyo]

I am having a problem in that I allocated a payment from a debtor to a wrong set of invoices.I now want to allocate to the correct ones so that my aging is not affected.If I check on the match open item i can no longer see the invoices which i want to allocate the payment to in the event that i reverse the transaction in the cash book.

[Neville Bailey]

Have you tried going to Process...Match Open Item? You can reassign open item matching there with a simple drag and drop action.

[gmawoyo]

firstly when the payment was processed in the cash book,it was allocated to the wrong invoices(which can no longer be seen on - process match open item).a reversal for this payment from a debtor was made in the cash book.The correct entry was made and proper matching was then done.

The problem now comes as I have now received a payment for the invoices which i had initially wrongly allocated as they can no longer be seen when i want to allocate even by using the method you suggested.I now need to know how i can then make them appear so that i can allocate them with their payment.

Thank you

[aaronatkinson]

gmwaoyo - You should still be able to go to Match Open Item select customer/supplier and go to the period in which it was processed and reallocate.