[Question] pastel customized form suddenly gone and print out invoice with blank format without

[c230kcoupe]

I am running pastel xpress11, and this morning when I print invoice, my customized form (csdocsp.enz) is not printed and instead it print out only info without any frames and logo either company information.

I checked online all relative info and can't find the right solution, I had my customized form in company directory ... so, guess it is right.

The most weird thing is the statement form works out fine as logo and everything are on the print out. (csmthsp.enz)

Please help ....

[geraldenek]

did you move any of the files used for the csdocsp.enz file around on your computer to another location for eg. the logo?

[Neville Bailey]

It sounds like your Paper Style has been changed in Pastel.

Go to File...Printer/Fonts Setup.

In the "Select a Document" drop-down box, select Tax Invoice.

At the bottom of the screen, click on the Paper Style Assistant button and then select Plain paper on the first screen and then Single Sheet paper on the second screen. Your settings were probably set to the Pre-printed and/or Continuous Paper option.

[c230kcoupe]

nope

[c230kcoupe]

It sounds like your Paper Style has been changed in Pastel.

Go to File...Printer/Fonts Setup.

In the "Select a Document" drop-down box, select Tax Invoice.

At the bottom of the screen, click on the Paper Style Assistant button and then select Plain paper on the first screen and then Single Sheet paper on the second screen. Your settings were probably set to the Pre-printed and/or Continuous Paper option.

Thanks!! it works!!!

I think it was due to I add other user and when I using the new user it happen, but not the original (supervisor).

Thanks million!

[Pearson Botha]

Thank you to Brian Bailey for this info.
Assuming that your form file was named csdocsp.enz, you need to make a copy of it and rename it as csdocpdfsp.enz (insert the letters pdf before the sp). When you email the invoice, the system will use that file.