EasyFile 6.0.1 IR5 Issues

[marchant]

Hi Everyone,

I need some assistance with a SARS Easyfile problem.

The following problems regarding IRP5 and EMP501 are listed:

• The IRP5 certificates for previous years have gone missing
• Whenever I try to edit an employer, all details are greyed out
• IRP5 certificates cannot be printed once the EMP501 declaration has been submitted
• Once EMP501 declaration has been submitted and you try to print the IRP5 certificates, the EMP501 submission simple cancels itself
• And lastly, when trying to import a Payroll file, it responds with a message saying that a company\employer already exists with an encrypted database

I don't work with Easyfile myself, but the Payroll\Accounting staff.

I have attached an image for in case.

I'll appreciate any help!

[Mike C]

Hi Marchant. Not too sure what you have tried so far, but elsewhere it was suggested that you do a Synchronise (all) and see if it helps.

[Dave A]

The image is of a screen where you're setting up or editing an employer.

Has all the employer information gone missing?

[marchant]

Hi Dave, that is correct. The synchronize all did not work.

BUT, i have managed to fix it. I restored a backup made just before E@syfile 6.0.0 was released, and voila! All the information was restored and all is working *cough* except for the work done until now since the backup.

[Dave A]

Good to hear you've got past that hurdle.

Seems like backing up at the end of each session might be a good idea too, given all the problems everyone seems to be having.

[Mike C]

Well done - and thanks for the post. It might well help others.