What premium would you pay for good service?

[daveob]

try taking one in for a warranty repair and you'll find out what service shouldn't be like.

A few years back I joined Warriors, and read a very interesting article - I think it was about getting surities cancelled.

The subject wasn't important - the lesson was.

At the first sign of a problem which, in my opinion, results in me being jerked around, I always :

1. make sure that I get the full name of the person I am dealing with ( on the phone or in person ) and spell it back so they know I have it.
2. make sure that you know the name of the chairman of the board, the MD / CEO and their PAs.

the person gets one chance ( usually ) to rectify the problem / product / service / glitch, etc. Thereafter they get told that I will be calling ALL of the persons in '2' above. Oh yes, and I did get the spelling of your surname correct, didn't I ?

My wife likes to start at the bottom and work her way up the chain of command with a problem.

I just don't have the patience - sh*t rolls better downhill.