My experience of SARS, especially VAT is not heathy. Possibly they are excellent in writing letters and memos to the public, but when it comes to the actual work, done in the offices (Durban), this leaves a lot to be desired. It appears, management are writing the letters and lower level are not getting the memo's/letters.

My last, not final conversation with SARS over a VAT reg. was " I hope this conversation has been recorded , as over a years delay, is making me think; why I'm trying so hard to be legal."
My reg. was sorted, after an employee discovered my reg forms, along with numerous others underneath a huge pile of other documents, forgotten and ignored.