Quote Originally Posted by Bobby Knight View Post

Unfortunately cutting out account business will likely cost me more than half my turnover per month. I envy people who can trade on a cash only business. For now, I believe 'the squeeky wheel gets the oil'
I have a saying
"I am sorry but I can not afford your business"

Rather have a bird in hand than 2 flying away.
It is up to you to decide exactly how you are going to handle the sale.
When it is a breakdown, is the best time to get your money upfront, as the incentive is there to clear the breakdown. Once the the issue is sorted, there is no incentive to pay any more.