What is SMPI, well it stands for South African Service Management Proficiency Index.
The South African Service Management Proficiency Index (SMPI) reveals some interesting trends on the current gaps organisations are experiencing in Service Management and provides an in-depth guide on how to address these shortfalls.
Our guest speaker will present the following salient points:
> Comprehensive insight into the top 10 gaps in Service Management in South African
> The impact these shortfalls having on:
> IT Governance and King III requirements
> Levels of IT service proficiency
> Cost containment
If anyone is interested in learning more about SMPI, we are holding an event on the 14th October 2010 from 18:00 - 20:00, our event will be held in Sandton. There is no cost.
For bookings, please visit our Events page.