I'm sitting in a call centre queue to the Workmans Compensation Fund.
They have this message that kicks in after you've been in the queue for a while - "We are experiencing unusually high call volumes. Your call will be answered..."
I'm sorry to hear that. But you know, I've had to wait for hours for a call to be answered every time bar once over all the calls I've made to the department over the last four months.
So from my experience there's nothing unusual about the call volume and delay problem.