Everyone who has Yellow Pages contract charges being raised on their Telkom account had better pay close attention.
I have just received my Telkom account and I have three new line items in my Contracts section:
One charge for Web 2050 Mobile Ad Network and two charges for Web 2050 Mobile Navigation PIN.
Not knowing what they were for, I contacted Telkom who in turn referred me to Trudon (the Telkom Yellow Pages advertising subsidiary).
The Trudon call centre rep immediately conceded that the bills had been raised in error, and that she'll pass a credit.
When I asked how it had got to be raised in the first place, she told me this charge was only supposed to be raised for certain clients (presumably the ones who had contracted to receive the service), but due to an IT error "everyone has been billed".
So I asked if "everyone had been billed" why couldn't they reverse the transaction for everyone.
Apparently it can't be done, so they're having to process the credits manually and they are doing so only when contacted by the client.
If you don't notice the extra charge, and you don't call...
...I guess Trudon gets a handy windfall.
If you have been a victim of this error, the number to call Trudon is 086 0935 569.
You'll need the reference number next to the incorrectly billed line item.