I'm new here and this is my first post . I had a contract with MTN which I renewed in )ctober 2013. it was for two years and October 2015 I completed my last payment . The thing is MTN billed me for that month (November 2015)of which ther were no funds in my account . I phoned them to cancell the contract and they said they would get back to me. After a while the money rose from R1.000 to R8,000 and now I have been given 10days to respond to their attorneys .
Any ideas , Am I protected by (CPA) , the fact that I phoned and asked for cancellation does that count . I saw somewhere in the CPA that I cannot be charged extra after requesting a cancellation.