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Thread: Continued being Charged After Finishing Contract with MTN

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    Continued being Charged After Finishing Contract with MTN

    Hie,
    I'm new here and this is my first post . I had a contract with MTN which I renewed in )ctober 2013. it was for two years and October 2015 I completed my last payment . The thing is MTN billed me for that month (November 2015)of which ther were no funds in my account . I phoned them to cancell the contract and they said they would get back to me. After a while the money rose from R1.000 to R8,000 and now I have been given 10days to respond to their attorneys .

    Any ideas , Am I protected by (CPA) , the fact that I phoned and asked for cancellation does that count . I saw somewhere in the CPA that I cannot be charged extra after requesting a cancellation.

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    Diamond Member Justloadit's Avatar
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    Usually cancellations must be done in writing, 30 days before the contract expires or 30 days notice, or they continue to deduct, as the contract renews itself every month.

    They make you sign this large form with tiny writing with all the terms and conditions which most of us do not read.

    I am sure one of our resident members will shed more light on this.

    What pees me off with these corporates is that when you don't pay a they suspend your account, but it does not stop them attempting to clean you out.
    Victor - Knowledge is a blessing or a curse, your current circumstances make you decide!
    Solar and LED lighting solutions - www.microsolve.co.za

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    Thanks a lot for shading some light , on this matter . So does this means I have to pay the amount of money that has been accumulating,

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    Diamond Member Justloadit's Avatar
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    Quote Originally Posted by Tichman View Post
    Thanks a lot for shading some light , on this matter . So does this means I have to pay the amount of money that has been accumulating,
    You will have to get a copy of the original document to see the Terms and Conditions.
    Victor - Knowledge is a blessing or a curse, your current circumstances make you decide!
    Solar and LED lighting solutions - www.microsolve.co.za

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    Site Caretaker Dave A's Avatar
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    The age old adage is "he with the biggest pile of paperwork wins".
    So let's see what you've got.

    Quote Originally Posted by Tichman View Post
    I phoned them to cancell the contract and they said they would get back to me.
    Do you have the date, time, who you spoke to, and a reference number for that call?

    Quote Originally Posted by Tichman View Post
    After a while the money rose from R1.000 to R8,000 and now I have been given 10days to respond to their attorneys .
    Did it just jump in one go, or were there regular statements?
    What is the additional R7000.00 for?
    What have you done between when you first called to cancell and now to follow up?

    Quote Originally Posted by Tichman View Post
    Any ideas , Am I protected by (CPA) , the fact that I phoned and asked for cancellation does that count .
    It certainly would if you can show you completed the cancellation process, and it's an administrative error on their part, and you acted timeously when you discovered their administrative error...

    Quote Originally Posted by Tichman View Post
    I saw somewhere in the CPA that I cannot be charged extra after requesting a cancellation.
    It's quite a long Act. Could you be more specific by at least giving the section number, please.

    Hopefully that gives you an idea of how prepared you are to fight this.

    My advice - speak to their attorneys.
    The trouble with opportunity is it normally comes dressed up as work.

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    Full Member EAB's Avatar
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    Problem is they lose their paperwork somewhere between the branches and headoffice, different cell service provider.

    I changed my bank details on their paperwork as per their regulations. I left just enough in the old account for some of the debit orders that I didn't manage to change. They where the first to take the money from the account resulting in the other debit orders being returned, costing be fees, late payment penalties etc just because they didn't change the banking details.

    I then went to the branch and gave them the time and date when it was done, because I wanted to recover some of the charges from them. Their response was that they saw it was faxed to head office and that they are requesting the paperwork. I waited an hour and they said head office can't find the paperwork and there is nothing they can do. So they confirmed the date and time where they faxed it, but can't trace the paperwork afterwords and then I had to just leave the issue.

    If you sign a document, get copies of i no matter what, might save you time and money in the end.

    In your case I don't think you have any choice but to pay. You most likely had to cancel the contract in writing with a month or two notice. Highly doubt it that they will cancel it with a phone call. My opinion is that the call center agent just said it to get you off the line. As they say, call centers are only useful if you know the answer of your question before you call them.

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