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Thread: PASTEL PARTNER ISSUE

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    PASTEL PARTNER ISSUE

    Hi. I have posed a sales invoice and a purchase invoice using the GL account codes instead of Inventory items as I always do and when checking my VAT control account I cannot find these invoice in there. if I run a trial balance they are not appearing anywhere, however, if I run a detailed ledger of the GL account I used they are there, but not when I run a TB and the VAT portion is not appearing in TB nor the detailed ledger of the VAT account. Can anybody help me please?

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    Platinum Member Neville Bailey's Avatar
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    That sounds quite bizarre!

    Have you run the Data Integrity report? Go to File...Data Integrity and click through the default options and see if it reports any errors.

    Otherwise, contact me directly and we can arrange a TeamViewer session.
    Neville Bailey - Pastel Accounting Consultant and Photographer
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    View Neville Bailey Photography

    *** 20% DISCOUNT ON PASTEL XPRESS / PARTNER SOFTWARE UNTIL 15 DECEMBER 2017 ***

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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    Goodday Mr Bailey
    Thank you for your reply. Its extremely bizarre.... however, I ran every fix and even checked the files all the entries are there. I managed to solve the problem incase it happens to anyone by reversing the original entries and reentering them. As soon as I reversed the original entry the entry that was not appearing suddenly appeared.

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