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Thread: Deleted Invoice - Pastel Xpress

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    Deleted Invoice - Pastel Xpress

    Hi

    I accidently deleted a tax invoice on Pastel Xpress V11 before batching.

    Is there a way to retrieve that invoice or are there any suggestions on how to fix this problem?

    The invoice has already been sent to the customer.

    Thank you

  2. #2
    Platinum Member Neville Bailey's Avatar
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    Unfortunately you cannot "undelete" an invoice.

    You have two options:

    First option is to restore a backup to the point immediately prior to you deleting the invoice. The chances of you having such a backup are slim and you have most likely done a lot of processing since then anyway, so this option is not a great one.

    The other option is to recapture the invoice. A new unique invoice will be generated (the system will not allow you to re-use an invoice number, even if it has been deleted), but you can type in a cross-reference to the deleted invoice number, to facilitate the subsequent linking of the customer payment to the invoice. I also suggest that you advise the customer of the situation so that there is no confusion when you send them a month-end statement.
    Neville Bailey - Pastel Accounting Consultant and Photographer
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    www.accountingsoftwaresupport.co.za
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    Thank you very much for your quick response Neville.

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    hi

    should i capture the new invoice under the date on which the deleted invoice was on

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