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Thread: SARS Alert - Override Functionality on eFiling

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    Site Caretaker Dave A's Avatar
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    SARS Alert - Override Functionality on eFiling

    SARS would like to inform taxpayers and tax practitioners that it is currently refining the Override functionality on eFiling. While a long-term solution is being finalised, the Override functionality has been temporarily suspended. As an interim measure, tax practitioners and their clients are requested to follow these steps:

    1. Tax practitioners to request clients to register their ‘own’ eFiling profile
    2. Log-in on the new profile and cancel the access of the previous tax practitioner
    3. Request a newly appointed tax practitioner to submit a request to move the profile
    4. Client to accept the request

    These steps will ensure that the newly appointed tax practitioner has the requisite level of access to their client’s information in eFiling. In cases where the taxpayer is prepared to provide full user access to their tax practitioner, the following steps should be followed:

    1. Follow steps 1 and 2 from above
    2. Grant the tax practitioner full user access

    SARS would like to apologise for any inconvenience caused and will inform you about details pertaining to the long- term solution once it is finalised. You are reminded that the interim solution only applies to individuals and Shared

    Access is limited to Income Tax (ITR12) and Provisional Tax (IRP6) tax types / products.

    Yours sincerely
    The trouble with opportunity is it normally comes dressed up as work.

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    This is really a problem to me! I have 2 clients who recently appointed me to attend to their tax affairs. Both of them had their own profiles, but can't remember the login details.

    I need to submit provisional tax returns for both on Friday...

    Will most probably just have to submit late, and object against penalties and interest based on this notice..

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    Could they not phone and get their userids and then request their passwords? They can then provide you with both and you can go ahead.
    Sometimes the only transport available is a leap of faith

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    Site Caretaker Dave A's Avatar
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    The trouble with opportunity is it normally comes dressed up as work.

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    Hi Dave,

    That would mean they had to remember their login names or at least what they answered on their security questions...

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    Site Caretaker Dave A's Avatar
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    Quote Originally Posted by dellatjie View Post
    Hi Dave,

    That would mean they had to remember their login names or at least what they answered on their security questions...
    Click image for larger version. 

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    Doesn't look quite that bad - as long as their email address and cell phone number hasn't changed.
    The trouble with opportunity is it normally comes dressed up as work.

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    Hi Dave,

    Next screen, they ask 2 security questions.

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