I have had that message displayed if there is a difference in the name. For example "de Bruyn" vs "de Bruin". It gets confusing because in one instance I had the name correct, but is existed on another profile with the name incorrect. In the end I had to register with the incorrect name, request tax type transfer, and then amend details to the correct name.Check with the individual and try the old ID Number, or maybe even a surname.
It also happens with companies. If a company was registered for tax on a specific name, and after it underwent a name change you try to register it on a profile with the new name, that exact message is displayed.
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