Bad Online Reviews

[workshop]

probably the best strategy in nearly all instances is to get good at using your right to reply. You could even turn a PR nightmare into a coup.

How does a business handle complaints? Online is no different. It's how you handle the complaints you get that makes the difference.

[tec0]

People tend to get angry when you complain. I use to go to this fish and chips takeaway and then one day I was waiting and behold lovely fresh chips was made and customers orders where filled. When it came to me I got the old chips.

I told them to keep the box and walked out. To date I never returned. I know the staff members tried to turn it into a joke and even mocked me. That stopped when I send the health inspector their way. They soon realise that the food industry has real standards.

I give them good money I expect good food. The end.

So yes you get a bad image when a customer complain but normally where there is smoke there is a good chance that there is a fire. So when you do a public statement be specific and clear about what is your are trying to do. Second thing, if someone gives you lip consider their argument correct if needed or just investigate it and then make a statement to swing it your way.

The right to reply is very powerful.