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Thread: Pastel Payroll

  1. #1
    Full Member
    Join Date
    Nov 2012
    Cape Town
    Thanked 1 Time in 1 Post

    Pastel Payroll

    Hi everyone,

    I have just recently started using Pastel Payroll again after many years. I have just installed the software and it has been registered - all good there.

    I am having trouble trying to restore a backup and I am getting the following errors:

    "The data being opened is not for the country you are currently registered for."

    "Your pastel payroll security has been jeopardised and you will have to restore a backup before you are able to continue."

    It doesn't give me the restore option so I copied the zip backup into the company folder and then extracting it, perhaps I am doing something incorrectly?

    Please help?

    Thank you

  2. #2
    Platinum Member Mike C's Avatar
    Join Date
    Apr 2012
    Thanked 288 Times in 248 Posts
    Hi Reane - because Pastel Payroll has changed over the years to adapt to the changing legal requirements in SA I am not sure whether it will restore from a very old backup. You might have to phone the helpline on this one. Perhaps they can do something with the data.
    An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't. - Anatole France

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