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Thread: Vodacom rip off - Faulty Z10 3 times and they refuse to change phone type

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    Vodacom rip off - Faulty Z10 3 times and they refuse to change phone type

    I took a blackberry Z10 when doing an upgrade on 18 May 2013
    To date, 18 June 2013 i have taken the phone back to shop and given repalcement phone (same make" Z10) twice

    Yesterday (monday 17 June 2013) took the second phone in as it was also faulty, and have been booked in for repairs

    That means I still don't have a working phone for about 3 weeks in the contract and I still pay full pay
    I asked the store and vodacom customer care to change device as I have lost all hope and trust on the Z10, but no...vodacom refuses to change devices.

    This is a rip off...what can I do here?

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    Site Caretaker Dave A's Avatar
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    Which Vodacom package deal did you take?
    The trouble with opportunity is it normally comes dressed up as work.

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    Diamond Member Blurock's Avatar
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    Quote Originally Posted by SSS100 View Post
    This is a rip off...what can I do here?
    All the South African cell phone companies rip you off. That is because the South African consumers do not do proper homework and allow them to fool us with fancy packages that you can not understand head or tail of. Report them to the ombudsman and the consumer council.

    I do not SMS, twitter or whatever people do with their thumbs, but I noticed today that MTM charge you 50c per SMS. Vodacom charges 80c!!! How do they justify charging 60% more!!???

    Just check out the cell phone rates and what you pay per minute, even with per second billing. It is shocking, but we all just accept it because we are mesmerised by fancy smart phones and social media.
    Excellence is not a skill; its an attitude...

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    Big rip offs,
    I'm on the Smart Large (L) package, my problem is the faulty phone more than the package itself

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    Site Caretaker Dave A's Avatar
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    I see there is an identifiable handset fee on the Smart Large deal for the Z10.

    Click image for larger version. 

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    The trouble with opportunity is it normally comes dressed up as work.

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    Diamond Member Blurock's Avatar
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    So you pay R499 for 500mb data & 250 minutes @ R1.50 per minute! (Cell C charges 99c per minute and bills you per second) Still costs you 51% more.

    I am not a Cell C fan, but if one operator can reduce their fees, the other can too. Telkom has gone the other way - they have increased their fees to be in line with cell phone companies.
    Excellence is not a skill; its an attitude...

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    Yes,
    And how can one deal with the matter of faulty phones?
    Changed twice already

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    Learn to live with it, like I did, as apple's response to my problem with the iphone5, you don't like it take it back and get your money back, we don't even support 7 day out box warranties because we are so confident in our products. 500 million people are happy with our phones it must be a all in your head.

    I can only hope they manage to fix the defect in their software in ios 7

    Telkom have dropped their rate to 95c to compete with cell C, if you have singed a contract recently at their old rate of R1.50 per minute you will be charged at R1.50 for the duration of the contract, in my case 24 months, that fine I got caught, my argument is then why when I recharge once the bundle is use up do I not benefit form the reduced rate. So what smart people are doing is just removing their contract sim card as soon as their bundle is up and inserting a pre paid sim and reloading airtime this way, the only problem is the cellphone number, so what I do is switch all caller ID, so the number comes up as a private number, catch with that is most people don't answer private numbers. So now with all this modern technology I am actually going backwards because I am back to carrying to phones again, what a pain in the butt.

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    yep, so "untouchable" are these phone companies

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    Site Caretaker Dave A's Avatar
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    After chewing over it a bit, I suspect the problems are similar to an instalment sale on pretty much anything. Take a vehicle as example - if you lose use of the vehicle for a period, it doesn't affect the liability for the instalments. Same applies if down the line you want a different vehicle. Of course the difference there is the finance house is a different entity to the product supplier.

    Dunno. This one is beyond my limited understanding.
    The trouble with opportunity is it normally comes dressed up as work.

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