I bought a phone from Edgars cash, with Vodacom as the provider. 3 days later half the screen is busted, it looks like it has been dropped or taken pressure damage, but i know for a fact I did nothing, it happened while i was sittng on the couch, one minute fine, next i pick it up and its like that.
I take to Edgars, they say Vodacom needs to authorise a return, so I take to them and they say it is my fault and definitely negligence so hence will not honour the warantee which states physical damage is not covered by the warantee.
Can they really deny service like that after so few days when I did not damamge the phone myself?