Hi everyone! I googled a search for my problem and landed on this site - I do hope someone can help me!
We have over 240 customers on our Pastel. Our one customer (our biggest client) needs to get his statements in order to reconcile and pay us by the end of the month. Last months ago we tried to extract a statement for them and it came out all wrong. The invoices ran over the bottom and start randomly at the top again, with no details at the top. As I said, this started last month and this month we encountered the same problem. We spot-checked the other customers and all of them print correctly. If we date the statement back 2 months, it prints correctly. We have resorted to giving them a detailed ledger, but this is not professional at all.
Does anyone have a clue what the problem is here?
BTW: we did printed set-up - and customer document checks and all is as it should be.
Thank you in advance!