Results 1 to 3 of 3

Thread: Pastel: One customer not printing correctly for the past 2 month

  1. #1
    New Member
    Join Date
    Nov 2012
    Location
    Caledon
    Posts
    2
    Thanks
    1
    Thanked 0 Times in 0 Posts

    Pastel: One customer not printing correctly for the past 2 month

    Hi everyone! I googled a search for my problem and landed on this site - I do hope someone can help me!

    We have over 240 customers on our Pastel. Our one customer (our biggest client) needs to get his statements in order to reconcile and pay us by the end of the month. Last months ago we tried to extract a statement for them and it came out all wrong. The invoices ran over the bottom and start randomly at the top again, with no details at the top. As I said, this started last month and this month we encountered the same problem. We spot-checked the other customers and all of them print correctly. If we date the statement back 2 months, it prints correctly. We have resorted to giving them a detailed ledger, but this is not professional at all.

    Does anyone have a clue what the problem is here?
    BTW: we did printed set-up - and customer document checks and all is as it should be.

    Thank you in advance!

    Liesel

  2. #2
    Platinum Member Neville Bailey's Avatar
    Join Date
    Nov 2010
    Location
    Morningside, Durban
    Posts
    2,377
    Thanks
    35
    Thanked 393 Times in 340 Posts
    Hi Liesel,

    Without having looked at your database myself, and the form designer setup for your statement, I cannot offer definitive advice.

    However, it sounds like there may be a change in the form designer required. The reason for the problem only occurring for the one customer is probably because it's your biggest customer, with the most number of invoices per month, and this month in particular (I'm guessing here). If, for example, the width of the description column is too narrow, the description will wrap. This is not a problem if you have only a few invoices per month, but if there are more than what the form designer layout is set up to allow, then you will have the problem you have described.

    Let me know if you would like me to log onto your system remotely, using TeamViewer.
    Neville Bailey - Pastel Accounting Consultant and Photographer
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    View Neville Bailey Photography

    *** 20% DISCOUNT ON PASTEL XPRESS / PARTNER SOFTWARE UNTIL 15 DECEMBER 2017 ***

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

  3. Thanks given for this post:

    LieselK (28-Nov-12)

  4. #3
    New Member
    Join Date
    Nov 2012
    Location
    Caledon
    Posts
    2
    Thanks
    1
    Thanked 0 Times in 0 Posts
    Thank you for the offer Neville, I will appreciate any help we can get. I will ask my colleague, Arina, to get in touch with you as the she does the client invoicing and the server is also based on her computer. Could you maybe inbox me your contact details so we can set-up a teamviewer session?

Similar Threads

  1. [Question] Printing Labels with Invoices on Pastel Accounting
    By Intermech in forum Accounting Forum
    Replies: 0
    Last Post: 15-Jun-12, 10:31 AM
  2. Pastel Partner - How to invoice travel kms per customer?
    By cagenuts in forum Accounting Forum
    Replies: 6
    Last Post: 10-May-12, 08:58 PM
  3. Problem with printing of documents in Pastel
    By LyntonK in forum Accounting Forum
    Replies: 1
    Last Post: 07-Dec-11, 06:00 PM
  4. Any Pastel users having a VAT error message this month?
    By Neville Bailey in forum General Business Forum
    Replies: 0
    Last Post: 31-Dec-10, 09:18 AM

Did you like this article? Share it with your favourite social network.

Did you like this article? Share it with your favourite social network.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •