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Thread: Easyfile 6.1.2. loggin in problems

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    New Member Yollie's Avatar
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    Easyfile 6.1.2. loggin in problems

    Is anyone experiencing logging in problems after doing the latest update on Easyfile?
    It first told me that my log in details do not match whats on record and now it just says "processing" all the time and then eventually times out due to inactivity.

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    Site Caretaker Dave A's Avatar
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    Sounds like the Java version problem remains, then.

    It seems E@syfile doesn't like Java 7.x - the solution is to install a version 6.x of Java.
    The trouble with opportunity is it normally comes dressed up as work.

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    New Member Yollie's Avatar
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    Thanks - will install version 6 and hope for the best.

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    New Member Yollie's Avatar
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    I checked my Java version and it is version 6.

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    Site Caretaker Dave A's Avatar
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    That's me out of ideas just at the moment
    The trouble with opportunity is it normally comes dressed up as work.

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    Site Caretaker Dave A's Avatar
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    Oh dear - no other suggestions either

    Let's try a checklist of known possible funnies:

    1. The username is case sensitive. If you created a username of DaveA, you could not put in davea.
    2. If you're on Vista or Windows 7, opening E@asyfile in the Run as Adminstrator mode can stop some problems.
    3. Make sure Adobe Air and Adobe Reader are up to date (latest version).
    4. There is a history of problems with some anti-virus software (AVG)

    What else has caused problems this year?
    Last edited by Dave A; 27-Sep-12 at 02:33 PM. Reason: correction (thanks Mike)
    The trouble with opportunity is it normally comes dressed up as work.

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    Platinum Member Mike C's Avatar
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    There is a history of problems with some anti-virus software (Kaspersky?)
    The anti-virus that caused a problem was AVG. I still have the instructions from SARS about how to set it to accept Easyfile should that be the problem.

    Like Dave, I am also running out of ideas.
    An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't. - Anatole France

  8. Thanks given for this post:

    Dave A (27-Sep-12)

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    New Member Yollie's Avatar
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    I have tried changing the case sensitive username, and just this morning tried run as administrator, adobe is up to date and the anti-virus software on the pc is microsoft security essentials. Could this software be a problem?

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    Platinum Member Mike C's Avatar
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    Quote Originally Posted by Yollie View Post
    the anti-virus software on the pc is microsoft security essentials. Could this software be a problem?
    Hi Yollie - haven't heard of anyone having conflict hassles with microsoft security essentials.

    Have you tried uninstalling the program. Downloading the new one and reinstalling? I know it is a schlepp, but some people have found that it has worked for them.
    An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't. - Anatole France

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    New Member Yollie's Avatar
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    Hi Mike C
    I will try doing that.
    Thanks for your help

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