I hope there is someone that can help me with Pastel queries as I am having to take over my company accounts.
We did the following:
1)Invoiced incorrect customer
2)Pmt received before we were aware of incorrect invoicing and hence captured to incorrect customer
3)Once aware of error we then passed a credit note, which obviously was wrong as it had already been captured
At this stage we found the forum and saw a suggestion to process the amount through cb receipts with a minus preceeding it.
I tried this but when I got to the “open item matching receipts” box, I found those invoices which I had previously allocated to still be sitting there unallocated, so did not proceed further.
This was strange as I had allocated them as per point 2.
I also notice that pmt’s are not reflected beneath inv amount on statement.
Is there a setting to ensure they would appear beneath inv amount?
Offending statement attached.
A few people make it happen, some watch it happen whilst the rest just don’t know what the heck happened.