Foreign Payment

[IanF]

OK now 4 days since I was charged and the supplier still does not have the money in his account. I spoke to FNB and they sent me their proof of payment and asked me to check the details. They look correct so I have sent it to the supplier for him to check.
This is frustrating!

[IanF]

Wow what a learning experience, I filled in the wrong beneficiary. I filled in the company name and the beneficiary name was different. So now another R300 in bank charges and hopefully the supplier gets the money. But to get a reaction from FNB when I found out my mistake I was told to email another address to change this. I did this then get an automated reply that they will get to this in 1 working day. So I phone only to be told that the lady who deals with this is on lunch at 11:25am. So I insist on speaking to the manager of the department and was told to forward this to her, which I did. I also emailed RBJacobs the FNB social networking guy to put pressure from that side.
They tell that this has been sorted heres holding thumbs.

Now I am mad at myself for being stupid, but have learnt. Now I must make the effort to find out who my relationship manager is so they can help in future.

Don't expect any help as obviously the 2 days to check the invoice is not there to help the customer.

From a wiser and dom FNB customer.

[IanF]

Want a lesson in frustration try deal with FNB Forex. I kept on asking FNB where the payment is and was told basically to hurry up and wait. So I did wait only for the supplier not to get the funds. I then wrote to FNB and asked if my money had been stolen then was told that the money was not stolen so they will put a tracer on it. So now we must wait until tomorrow and just maybe FNB will escalate the matter.
So far it looks like paying a premium to use the credit card is worth it.

I would love FNB to comment on this thread.

[Dave A]

So I phone only to be told that the lady who deals with this is on lunch at 11:25am.

Maybe the lady who deals with this is permanently out to lunch?

Sorry - couldn't resist.

[IanF]

Maybe the lady who deals with this is permanently out to lunch?

Sorry - couldn't resist.

Dave you may be right and that is sad.
The next step in the saga, FNB could not change the beneficiary as they thought they could and had the money returned less $52. This took them about 2 weeks to pickup. So now I have to pay another $52 to get this paid and hold thumbs that it goes through. I did try and phone them and eventually got through to the Lady's voicemail so she is probably out lunch again.
My take is that FNB do not have problem solvers only fee generators.
Lets hope this works.

[IanF]

I got a reply from FNB and they have waived the fees.

What I have learnt is you are on your own when filling out the forms and the checking is for the Reserve Bank

Please note that any supporting documents provided are checked and verified in order to ensure that the transaction is compliant in terms of South African Reserve Bank Rules and Regulations and not for the purpose of verifying banking details. The bank sale form submitted and released by yourself is accepted by the bank as the correct information and released by ourselves as such.

So I will be more careful in future and hope to get the parts soon.

[IanF]

This is like a diary now.
But the supplier emailed and said he has got the money an hour for an international transfer!
Wow that was quick so FNB are trying very hard to fix this.

[Dave A]

Just shows how quickly it can be done when someone actually takes ownership and runs with it.

[AndyD]

I agree but it's unfortunate that the gap between what can be done and what is usually done is so wide. I have my fingers crossed for you Ian, if God loves a tryer he must be besotted with you by now

[IanF]

The parcel arrived yesterday afternoon and we checked it this morning every thing was there.
Now I have spares parts and can hopefully keep this machine running.