Results 1 to 6 of 6

Thread: Efiling 2012 Problems with Flash and PDF in IE

  1. #1
    New Member
    Join Date
    Jul 2012
    Cape Town
    Thanked 0 Times in 0 Posts

    Efiling 2012 Problems with Flash and PDF in IE

    Anyone else experiencing these problems with efiling and internet explorer this year?
    When opening returns with flash, the scroll function does not work - makes it really difficult to navigate the return
    When opening with PDF - a separate window opens and changes to the form cant be saved...

    Seems the only "solution" at the moment is to use Firefox and the PDF version (Flash does not work with firefox either)


  2. #2
    Platinum Member Mike C's Avatar
    Join Date
    Apr 2012
    Thanked 321 Times in 279 Posts
    Hi - I use Firefox and IE interchangeably when using Efiling. I found that on IE things took aaaaages to load, and often would re-initialise the page a few times. Firefox was much faster, but didn't seem to handle the PDF pages very well.

    I recently reset IE to all its default values and started from scratch - and it seems to have improved significantly when doing eFiling.
    An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't. - Anatole France

  3. #3
    Site Caretaker Dave A's Avatar
    Join Date
    May 2006
    Durban, South Africa
    Thanked 2,475 Times in 2,079 Posts
    Blog Entries
    Is the Flash option back? They had disabled it for a while.

    There's something scewy going on with Adobe X Reader at the moment in my opinion. And it's not just with SARS returns; when I print a pdf (pretty much any pdf), the first time in a session takes ages and my keyboard and mouse functions lock up for a while. Still haven't taken the time to try to figure out what's causing it exactly...

    Same thing happens when I open a pdf interactive return on SARS eFiling - just the first one in a session. After that it flies just fine.

    On the "opens in new window" issue - try this:

    In IE go to Settings > Internet options. Then:

    Click image for larger version. 

Name:	internet-options.JPG 
Views:	142 
Size:	57.4 KB 
ID:	2704

    Click on the tabbed browser settings and change to work the way you want it. Below is my settings, which work quite well for me (including eFiling).

    Click image for larger version. 

Name:	tabbed-browser-settings.JPG 
Views:	165 
Size:	58.8 KB 
ID:	2705
    The trouble with opportunity is it normally comes dressed up as work.

    Alcocks Electrical Services | Alcocks Pest Control & Entomological Services

  4. #4
    Diamond Member Justloadit's Avatar
    Join Date
    Nov 2010
    Thanked 552 Times in 468 Posts
    Blog Entries
    My experience has been Adobe and all their damn updates that is slowing down the systems, they are trying to add this flash of Java flash or whatever it is which is supposed to enhance your experience. I am not sure here, but I disabled the Adobe auto updates, but noted on one occasion, after 30 days of displaying that there is an update available, it did an auto install, maybe I pressed the wrong button.
    Victor - Knowledge is a blessing or a curse, your current circumstances make you decide!
    Solar and LED lighting solutions -

  5. #5
    Junior Member
    Join Date
    Jul 2012
    pringle bay
    Thanked 0 Times in 0 Posts
    I had a similar (or the same) problem when in IE I could not go to different taxpayers on the list - it came back to the first one only. Apparently this has something to do with the registry and the fact that I have IE ans well as Firefox. When speaking to one of the SARS people I got him to log on as me, and while we were both logged on to my account everything worked fine!! Then I logged on in Firefox as well as in IE and both worked as long as I was logged on to both. What I do now is just do efiling from Firefox and have no problems

  6. #6
    Silver Member
    Join Date
    Oct 2011
    Thanked 9 Times in 9 Posts
    Try downloading Adobe Reader 10.0
    I had same problem until I downloaded it, now sorted

Similar Threads

  1. 2012 Tax Season opens 1 July 2012
    By geraldenek in forum Tax Forum
    Replies: 1
    Last Post: 30-Jun-12, 06:32 PM
  2. Fake USB Flash Drives
    By AndyD in forum Scam Alert Forum
    Replies: 3
    Last Post: 02-Aug-10, 07:15 PM
  3. Problems with personal return on SARS efiling
    By duncan drennan in forum Tax Forum
    Replies: 0
    Last Post: 11-Oct-07, 09:39 PM

Did you like this article? Share it with your favourite social network.

Did you like this article? Share it with your favourite social network.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts