Results 1 to 2 of 2

Thread: Duplicate Payments on Ledger

  1. #1
    Full Member
    Join Date
    Jan 2017
    Location
    Durban
    Posts
    26
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Duplicate Payments on Ledger

    Hi,

    My colleague captured a payment from a customer off the bank statement, because the account is in open item, it automatically matched invoices to that amount.

    However, I am not sure if she duplicated the entries because it is reflecting multiple payments of the same amount and now the outstanding balance has gone off.

    If she tries to re-capture on receipts but with a minus sign infront, it is adding that amount back to the balance and tries to match it against the open item.

    Please help....how can she remove these entries so that the ledger and statement reflect the correct balance owing......

  2. #2
    Junior Member
    Join Date
    Mar 2017
    Location
    Durban
    Posts
    11
    Thanks
    0
    Thanked 1 Time in 1 Post
    Quote Originally Posted by Sheena View Post
    Hi,

    My colleague captured a payment from a customer off the bank statement, because the account is in open item, it automatically matched invoices to that amount.

    However, I am not sure if she duplicated the entries because it is reflecting multiple payments of the same amount and now the outstanding balance has gone off.

    If she tries to re-capture on receipts but with a minus sign infront, it is adding that amount back to the balance and tries to match it against the open item.

    Please help....how can she remove these entries so that the ledger and statement reflect the correct balance owing......
    Your best option is to do a customer journal. Use the same reference as you did when capturing the original amounts, state "correction" as your description. Then utilize the bank account as your contra account.

Similar Threads

  1. Duplicate Entries on Pastel
    By Sheena in forum Accounting Forum
    Replies: 4
    Last Post: 31-Jan-17, 10:09 PM
  2. [Question] Pastel Partner duplicate inventory item on sales order
    By David Irish in forum Accounting Forum
    Replies: 1
    Last Post: 29-Nov-16, 10:15 AM
  3. Duplicate Supplier Invoice - how do I reverse?
    By Nessa2907a in forum Accounting Forum
    Replies: 3
    Last Post: 12-Mar-14, 01:43 PM
  4. Debtors Ledger and General Ledger
    By Simimano in forum Accounting Forum
    Replies: 1
    Last Post: 15-Apr-13, 03:24 PM
  5. [Question] How to resolve duplicate invoices that have been updated Pastel Xpress
    By fuzegraphics in forum Accounting Forum
    Replies: 3
    Last Post: 12-Dec-12, 10:04 AM

Did you like this article? Share it with your favourite social network.

Did you like this article? Share it with your favourite social network.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •