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Thread: Congratulations Telkom - we can't send emails

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    Site Caretaker Dave A's Avatar
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    Congratulations Telkom - we can't send emails

    As I post this, anyone using Telkom as an ISP is not able to send outgoing emails.
    Even if you are not using their mail server.

    Telkom is aware of the problem, and currently have no idea when it will be resolved.

    I don't know if the problem extends to all ADSL lines, or only ones where Telkom is the ISP.

    I've tested via Vodacom, and there's no problem there. The emails go out just fine.

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    Quote Originally Posted by Dave A View Post
    As I post this, anyone using Telkom as an ISP is not able to send outgoing emails.
    Even if you are not using their mail server.

    Telkom is aware of the problem, and currently have no idea when it will be resolved.

    I don't know if the problem extends to all ADSL lines, or only ones where Telkom is the ISP.

    I've tested via Vodacom, and there's no problem there. The emails go out just fine.
    Seems to be only with Telkom as the ISP, we can send just fine.
    If you say that Vodacom is working, you can try changing your outgoing (SMTP) server in Outlook to smtp.vodacom.co.za in your primary email account, it will work even over ADSL.

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    Site Caretaker Dave A's Avatar
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    In theory, we're connecting to our own smtp server, so changing the smtp server to Vodacom wouldn't help

    I've just switched the network to connect via Vodacom.

    Thank goodness for having backup connection systems in place.

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    Chrisjan B (15-Aug-14)

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    Quote Originally Posted by Dave A View Post
    In theory, we're connecting to our own smtp server, so changing the smtp server to Vodacom wouldn't help

    I've just switched the network to connect via Vodacom.

    Thank goodness for having backup connection systems in place.
    Ok great, glad you got it sorted!!

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    Diamond Member Neville Bailey's Avatar
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    That's one if the reasons why I switched to web-based Gmail years ago - no ISP issues ever...
    Neville Bailey - Sage Pastel Accounting Consultant
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    Moderator IanF's Avatar
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    Dave get a free 1GB afrihost account for this.
    Only stress when you can change the outcome!

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    Dave A (15-Aug-14)

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    Gold Member Chrisjan B's Avatar
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    And a free 1GB Axxess account.

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    Dave A (15-Aug-14)

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    Site Caretaker Dave A's Avatar
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    Just done a test, and it seems Telkom ISP has solved their problem.

    Quote Originally Posted by IanF View Post
    Dave get a free 1GB afrihost account for this.
    Quote Originally Posted by chrismine View Post
    And a free 1GB Axxess account.
    Thanks for those suggestions. I didn't know we'd got to the stage of getting free accounts nowadays.

    The reason I have Vodacom as backup is sometimes the copper disappears - then no amount of ISP options over ADSL helps

  12. Thanks given for this post:

    Chrisjan B (15-Aug-14)

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    Site Caretaker Dave A's Avatar
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    Spoke too soon on Telkom resolving their problems. The email send problem is back!

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    Gold Member Chrisjan B's Avatar
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    I do have an Afrihost mifi device too - it kept me online for three days recently when a card blown and the ADSL line went down....

    You can sign up for a free Afrihost or Axxess account 24/7/365...

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