and as usual my luck...i have been awared a big contract and guess what i found out my accountant has not sent in my annual turnover...yet i pay him R10000 per year to do my books...so my company cannot take on the contract unless i get this issue sorted out....been in contact with them for a week now and still nothing...looks like i will loose the contract...unfortunately the company will not deal with me as a sole proprietor...i suppose it is my own fault...as the saying goes if you want something done right do it yourself....so i only have myself to blame...and people wonder why after 20 + years i still answer the phone...call on my customers and actually do the work....and thats why i can still use the slogan "doing it right first time everytime" for my company...just a pity i cant do my books myself...maybe thats the next step.
i thought i would contact them early this morning...7.55 am ...the reply this company is closed...please send us an email...8.01 am we are experiencing high call volumes...please be patient your call is important to us...any of these companies which experience this problem ever considered getting more people to answer the phone...maybe they are like us...worrried about labour problems...striking etc
wooow i just got thru....so i enquire about my fund allocation which was done more than 48 hours(well a lot longer but their website indicates 48 hours from other banks)...be warned...i was told by the person who answered thet call that it could be because i sent proof of payment via email....DONT SEND YOUR PROOF OF PAYMENT VIA EMAIL.... they can only allocate the funds if sent to them via fax...apparently they dont have enough computers or people in their finance department skilled enought to respond to emails.....eeeeeish...so it take a little longer...if you email it...
so if you are still waiting after 3-4 months make sure you didnt email it...or find a company which still uses typewritters and fax machines so you can fax it ooops sorry i forgot we live in a 3rd world country
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