The domestic has passed away. Absa received money for years for funeral cover. Now that it is due they want a death certificate. Nothing wrong with that. Home affairs provide a hand written "abridged death certificate" endorsed that they cannot provide a computer generated certificate.
This is not accepted by Absa bank. They want to know the weight, colour, height, eye colour, condition of internal organs and who knows what all of an old woman who died of old age. What the hell do they want to know that for?
How in the world do you get your money out of them.
The domestic's family need the financial assistance.