Page 1 of 2 12 LastLast
Results 1 to 10 of 13

Thread: Email problems with Mweb?

  1. #1
    Gold Member Mark Atkinson's Avatar
    Join Date
    Jul 2010
    Location
    Melbourne, Australia
    Posts
    796
    Thanks
    212
    Thanked 150 Times in 117 Posts
    Blog Entries
    12

    Angry Email problems with Mweb?

    I'm just wondering if anybody else is experiencing problems sending emails via an Mweb internet account.

    I have 2 different email accounts belonging to my two business domains. Both are hosted using Gridhost.

    The problem I have is sending emails. I can receive emails with no hassles, but since yesterday, sending them is impossible. It keeps asking me for my username and password, which I know for a fact are correct.

    Also, my partner can send emails from the same domains with no problems from his place. I've tried on 2 different computers.

    Funny thing is, as soon as I change to my WebAfrica DSL account, I can send with no issues. I also experienced this problem at my girlfriend's place a couple weeks ago. Funny enough, she also has an Mweb DSL connection.

    Anybody else having this problem? I suspect it has something to do with the peering problems/disputes amongst the various ISPs.

  2. #2
    Gold Member Martinco's Avatar
    Join Date
    Oct 2008
    Location
    Rustenburg
    Posts
    927
    Thanks
    175
    Thanked 136 Times in 108 Posts
    Quote Originally Posted by Mark Atkinson View Post
    The problem I have is sending emails. I can receive emails with no hassles, but since yesterday, sending them is impossible. It keeps asking me for my username and password, which I know for a fact are correct.
    I stand to be corrected but this problem normally indicates that the ISP s authenticating server is not working.
    Martin Coetzee
    Supplier of Stainless Steel Band and Buckle and various fastening systems. Steel, Plastic, Galvanized, PET and Poly woven.
    We solve your fastening problems.
    www.straptite.com

    You may never know what results will come from your actions, but if you do nothing, there will be no results... Rudy Malan 05/03/2011

  3. #3
    Gold Member Mark Atkinson's Avatar
    Join Date
    Jul 2010
    Location
    Melbourne, Australia
    Posts
    796
    Thanks
    212
    Thanked 150 Times in 117 Posts
    Blog Entries
    12
    So I guess an angry phone call to Mweb is needed?

  4. #4
    Site Caretaker Dave A's Avatar
    Join Date
    May 2006
    Location
    Durban, South Africa
    Posts
    22,648
    Thanks
    3,304
    Thanked 2,676 Times in 2,257 Posts
    Blog Entries
    12
    I can think of a number of things that might be going wrong.

    First step - Check your email account settings in your email program (Outlook, whatever) to see which SMTP server you are using for sending emails. Is it your domain's SMTP server or it an ISP SMTP server?

  5. #5
    Gold Member Mark Atkinson's Avatar
    Join Date
    Jul 2010
    Location
    Melbourne, Australia
    Posts
    796
    Thanks
    212
    Thanked 150 Times in 117 Posts
    Blog Entries
    12
    Ermmm...

    SMTP server is mail.redgiantdesign.co.za. Think that's the domains SMTP server because I got all the details from the cPanel.

  6. #6
    Site Caretaker Dave A's Avatar
    Join Date
    May 2006
    Location
    Durban, South Africa
    Posts
    22,648
    Thanks
    3,304
    Thanked 2,676 Times in 2,257 Posts
    Blog Entries
    12
    In that case, you can safely tear a strip off MWeb. MWeb has quite a reputation for being email unfriendly. It would be no surprise to find they've deprioritised port 25 throughput - or even blocked it.

  7. #7
    Gold Member Mark Atkinson's Avatar
    Join Date
    Jul 2010
    Location
    Melbourne, Australia
    Posts
    796
    Thanks
    212
    Thanked 150 Times in 117 Posts
    Blog Entries
    12
    Why would they do that though?

  8. #8
    Site Caretaker Dave A's Avatar
    Join Date
    May 2006
    Location
    Durban, South Africa
    Posts
    22,648
    Thanks
    3,304
    Thanked 2,676 Times in 2,257 Posts
    Blog Entries
    12
    Why does Mweb flush legitimate business mail to their business clients?
    Why did Telkom effectively block port 2028 to overseas servers on their shaped ADSL offering up until very recently?

    They'll say it's low priority usage on overcrowded bandwidth, or the fight against spam, or preventing botnet generated email traffic - but ultimately I suggest they have no real respect for their paying customers.

  9. #9
    Diamond Member Neville Bailey's Avatar
    Join Date
    Nov 2010
    Location
    Westville, Durban
    Posts
    2,760
    Thanks
    44
    Thanked 451 Times in 396 Posts
    And that is one of the reason's why I switched to web-based Gmail a few years ago...

    There are many others reasons, which can be discussed elsewhere.
    Neville Bailey - Sage Pastel Accounting Consultant
    www.accountingsoftwaresupport.co.za
    neville@accountingsoftwaresupport.co.za
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

  10. #10
    Email problem
    Join Date
    Sep 2011
    Location
    South Africa
    Posts
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Hi Mark.

    Just happened to come across this thread.
    Certain ISP's we have picked .... like Mweb, Iburst and Cellc block port 25 for outgoing mail servers off their networks.
    You can either use their recommended smtp servers.
    Although if you are a roadwarrior, this can be quite painful switching all the time.
    The alternative, We have opened up port 26 on all our smtp servers as well, so if you are still having these problems, you can change your smtp port from 25 to 26.
    In outlook, you can do this by clicking the "More settings" Button, and navigating to the advanced tab.
    Regards
    Doram
    Last edited by Dave A; 27-Sep-18 at 12:53 PM.

Page 1 of 2 12 LastLast

Did you like this article? Share it with your favourite social network.

Did you like this article? Share it with your favourite social network.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •