Vodacom will call you back within an hour

[Dave A]

Oh and I think Dave may have a lot of waiting to do until he has to deal with UNISA.

My daughter's registration with UNISA went pretty smoothly this year

As for Vodacom - we're now up to 23 hours.

I think we can safey call this a VodaFAIL.

I'm now in the call centre queue - and the stop watch is ticking.

[Dave A]

Call answered after 11 minutes - no option of hitting the # key for a callback was offered in that time.
I think my estimate of the option being given after being in the queue for 15 minutes is about right.

Is it just a call backlog flushing mechanism?
The lass who took the call didn't have an answer. But then she's there to handle account queries, not silly customer call centre experience questions.

[Dave A]

Well, I have arrived at the conclusion that Vodacom will not call you back, even if you have managed to get a call reference number and you are definitely "in the system."

Since that call referred to in the post above, I have followed up twice without success and despite assurances from the customer care call centre supervisor (Greg, that would be you) that he would make absolutely sure that the matter would be escalated and I'd get a response - no joy.

And calling accounts didn't resolve the situation either. There could be a reason for that, but the telling of that story deserves another thread.

[ChrisNG53]

I can confirm that hellopeter.com worked wonderfully in two instances for me ... but SA Express don't give a sh#t ... bit then, does government not bail them out?

[Dave A]

The problem with Hello Peter in my view is it doesn't change the system - it only helps slap on the make-up.

[Rich Uncle Pennybags]

In situations like these I always suggest making use of http://www.hellopeter.com. This is the one place where companies/organisations actually pay attention to their customers because bad reviews on Hello Peter = bad publicity.

A couple times I've had issues with a company and couldn't get hold of them via phone or email. One little rant on Hello Peter and they were practically begging to help me!

I highly recommend this as well. I've used it twice with amazing results.

Once against Neotel and the second time against Dial-a-Bed. After struggling 2 weeks to get them to come and collect a bed base that I cancelled the order on, on rant at 14:00 on a Friday had a representative on the phone in 30 mins and the base was collected the Saturday morning at 9:30. It was like magic.

It's actually quite depressing that these institutions cannot give you this level of service before being forced to take such drastic measures, but kudos to them for at least responding in order to protect their brand a little.