Not happy with service delivery? Call the presidential hotline!
A presidential hotline -- as announced by President Jacob Zuma in his election campaign and State of the Nation Address -- will start operating on Monday, the presidency said.

"Public liaison officers in the Union Buildings call centre will start handling calls and responding to public inquiries from 9am tomorrow," the presidency said in a statement on Sunday.

"The next few weeks will be spent perfecting the service and ensuring that all technical and operating aspects work efficiently."

The toll-free hotline -- 17737 -- will be manned by 43 liaison staff in the presidency.

"They [the liaison staff] will have the responsibility of following up the public enquiries and complaints lodged, and ensure that all are attended to efficiently.
full story from M&G here
Hopefully this will make a difference, and not just be a pat-on-the-head PR service.