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Thread: Understanding the concept of Cold Calling

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    Understanding the concept of Cold Calling

    Hi Everyone

    Do you know what the most common question is?
    Yes, you guessed it: "Is there any way I can break through or overcome my fear of cold calling?"
    Most of us have at least some resistance to cold calling, and some people I talk with have such a paralyzing visceral and emotional fear of cold calling that they can't even consider doing it.
    In some ways, the fear of cold calling is practically an epidemic -- but not the kind of epidemic that gets publicized on TV or in newspapers.
    It's a silent and personal one, a psychological struggle that happens in our own hearts and minds.
    The fear of cold calling is a painful, daily struggle for many entrepreneurs and salespeople who have been trained in traditional selling techniques.
    Traditional sales trainers answer questions about cold calling this way:
    "All you have to do is make more phone calls."
    "All you have to do is think more positive thoughts."
    "Just learn to accept rejection as a normal part of selling."
    In other words, "It's your fault that you aren't succeeding in sales."
    This is like telling someone who's terrified of jumping off a diving board, "Don't be a wimp! Just jump!"
    In my experience, very few people are able to overcome their fears that way, because the underlying message is that, if you force yourself to do something uncomfortable, "just doing it" will magically solve the problem.
    But this is a response that shows no understanding at all of the psychological barriers that underlie the fear of cold calling.
    So, how do you overcome your fear of cold calling?
    In my opinion, the solution actually is simple, and is based on understanding four simple concepts:
    • It's Not Your Fault
    Never, never, never take any rejection personally, its nothing against you, some calls can be harsh but it is then were you need to be the strongest mentally and focus on the next call.
    We can't help thinking there's something wrong with us if other people keep telling us that something shouldn't be a problem, but our own inner feelings tell us that we aren't comfortable doing it.
    This thinking comes from traditional sales programs that continue to be the accepted approach to selling.
    What you need to understand, though, is that you may fear cold calling because you have probably been exposed only to traditional selling approaches, which triggers rejection.
    These approaches teach us to make cold calls this way: introduce yourself, explain what you do, suggest a benefit to the potential client...and then close your eyes and pray that they won't reply with "Sorry, not interested" or "Sorry, I'm busy."
    If you're still using this traditional approach, you probably hear responses like these the moment you stop talking.
    They're rejections, and what they do us make you feel rejected -- and that's reason enough to make you dislike, fear, and avoid cold calling.
    How can cold calling be a positive experience if rejection is the most common response you get?

    • Are Your Self-Perceptions Passive or Aggressive?
    Whenever I chat with people about the fear of cold calling, they almost always tell me that they're afraid to make cold calls because they don't want to be perceived as "aggressive."
    This is another part of the internal battle -- they beat themselves up for being too passive and lacking the confidence to make the next call, but they don't want to call for fear of being seen as aggressive.
    Here's the good news: there is a middle ground between "aggressive" and passive."
    It's a place where you can be who you are while still being extremely effective with cold calling, without ever experiencing rejection again.
    Unlock The Game™ shows you how you can be incredibly effective in cold calling without triggering rejection from potential clients. Imagine the possibilities (and the income potential).
    • Learn to Let Your Language Match Your Thinking
    If you can center yourself into a place where you can let go of feeling that you have to go on using traditional cold calling "scripts" and behaviors, you'll find yourself spontaneously using language that you would use in a natural conversation.
    Using natural words and phrases -- speaking exactly the way you would with someone you know, can transform cold calling into a refreshing and productive experience.
    And, as you let go of the old-school cold calling model, in which your product or service is your only way of generating a phone conversation with a prospect, you'll make the most crucial transition of all: you'll begin thinking of approaching potential prospects not from your perspective, but from theirs.
    What do I mean by that?
    Imagine what it would be like if you could hear your prospect's thoughts about the problems they are having -- and that your solution can solve.
    Even more importantly, suppose you could also make note of the words and phrases they're using as they think about their problems and that you could take that language and embed it in your cold calling approach.
    "Yes, but how would I do that?" you might ask.
    It's simple. Just ask your current clients what three core problems your product or service has solved for them.
    When you change your thinking, you can't help changing the language that you use, which lets you connect in a whole new positive way with the other person you are calling.
    If you can let go of your old-school belief system and open up to the possibility that there is a more natural, comfortable way to cold call -- one that doesn't trigger rejection -- you'll be surprised by how easily you'll break through and overcome your fear of cold calling.

    .Use the right tools
    No sales person can be successful without the right tools. A decent crm system is the strongest tool beside your voice. An organized sales person is a successful sales person.
    When you need to search for hours for pieces of paper or excel spread sheets that has 10% of the details you tend to be negative in no time whilst a crm system provide you with all details in no time, convert them to opportunities, get reminders, set your goals and measure up and let the crm system be your personal assistant.

    In the end it is not cold calling that you are doing but rather building relationships over a period of time,not forcing anyone to buy but letting them know what you can offer and why they must choose you and not the next company.

    Please feel free to make contact with me if you require more information or have any queries .

    Kind regards

    John Meyer

  2. Thank given for this post:

    Dave A (06-Apr-09), Debbiedle (06-Apr-09), QUINN (03-Jun-09), solweb (06-Apr-09)

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    What is CRM system?

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    I'm told Goldmine is pretty good.

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