The CCMA Commisioners actualy have a set of rules that most people don't know about.
This is one of the reasons that I believe Labour or external representation is not allowed in conciliation, they hope that you don't know and then, when they pick up you don't know what law or clause to quote, they feel free to do as they please.
They need to show a high % conciliated cases (cases not escalating to arbitration) this results in doing anything to get both parties to agree to settle.
Most people are not aware that due to the fact that you are allowed representation in arbitration you may refuse to go directly to arbitration and they need to issue a new notice of arbitration with sufficient time for preperation.
But even before this phase if you prepare your case from the start in line with their codes of good practice you can insist on the procedures they need to follow according to their constitution. This makes the whole thing simple as they recognize the fact that you know what you doing and they need to play by the book.
These codes of good practice is available but too bulcky to show here, I can send the via e-mail to those who are interested.
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