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Thread: 3 Essential training tips for 2009

  1. #1
    Gold Member
    Join Date
    Jun 2006
    Thanked 49 Times in 32 Posts

    3 Essential training tips for 2009

    If you were only going to do 3 training related things this year, these are those!

    1. Put your WSP (workplace skills plan ) in place.

    This ensures that you are approaching your skills training methodically and pre-emptively. Be practical when doing this.

    For example if you know that you have a particular weakness in a product that could give rise to additional queries and increased return rates it would be VERY wise to include a CUSTOMER CARE workshop into the early stages of 2009. Why lose your clients when, with a bit of planning every single employee could know exactly how to retain them?

    2. Put a buddy system in place

    This allows for continued assessment and growth. Buddies ask each other for feedback on professional behaviour and method of communication or execution of task. Buddy teams can even team up with other buddy teams and or switch buddies on a temporary basis. You can even formalise it slightly be asking for praise for each buddy on a buddy-board in the canteen area. (make this a weekly task) This means that not only does the practice remain in place, it means the message gets reinforced quite visibly. Obviously participation needs to be monitored. Buddy systems cultivate new cultures.

    3. Put your faith in the power of knowledge

    During the course of 2009 it is by now quite obvious that new economic challenges will face us. This is not the time to run scared on training expenditure. Training – and holding the candidate accountable for new and different behaviour patterns - generates a return on investment. Measure this return.

    For example if you send a supervisor on a management workshop expect increased productivity from them. Remember to formalise the measurement criteria, then hold them accountable.

    (c) Debbie Engelbrecht 22 January 2009

    Debbie is the owner of a soft skills training company. Her passion is the motivation and empowerment of individuals whilst on a continual journey for improved Emotional Intelligence (EQ) herself.


    From reception to management training, assertiveness, accountability or interviewing skills, we have a wide range of training workshops available for you!

    Find us on

  2. Thank given for this post:

    3x-a-d3-u5 (22-Jan-09), Dave A (22-Jan-09), Yvonne (22-Jan-09)

  3. #2
    Bronze Member
    Join Date
    Jan 2009
    earth, mostly
    Thanked 14 Times in 12 Posts
    Wow very resourceful list! Thanks Debbie!
    once there was a man. the end.

  4. #3
    New Member
    Join Date
    Oct 2009
    Thanked 0 Times in 0 Posts
    Hello friend,
    Thanks for the info,I was searching this kind of info from a long time,it's really very useful for me..I am thinking of joining training for management courses..
    So can you give me some tips about it..
    Thanks again!!

    Last edited by Dave A; 02-Oct-09 at 07:22 AM.

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