Results 1 to 2 of 2

Thread: How buearacratic rules start

Hybrid View

Previous Post Previous Post   Next Post Next Post
  1. #1
    Moderator IanF's Avatar
    Join Date
    Dec 2007
    Location
    Jhb
    Posts
    2,679
    Thanks
    197
    Thanked 529 Times in 405 Posts

    Red face How buearacratic rules start

    I have just had a situation which has cost me a lot of money. Now this starts another rule to safeguard us.
    What happenned I quoted on a job with a delivery time of about 1 week. A new customer placed an order and this time literally. She kept on contacting me after one day asking for her printing. (Now this is printing at cheap prices that I send out to trade printers to keep the costs down, hence the "about" in the quote) Eventually I agreed to cancel this and refunded her, in the meantime the trade printer had started printing this. It took 1 week 1 day. I got caught by bad timing badly. I have tried to limit the loss and the trade printer has helped, but the customer just says tough. In the past with cases like this my customers have always been reasonable, but now is there a new breed customers who are going to be unreasonable. If this is the case a quote will carry another clause about delivery times not being guaranteed.

    I know the answer is to find decent customers but it is hard to figure this out with new customers.
    Only stress when you can change the outcome!

  2. #2
    Site Caretaker Dave A's Avatar
    Join Date
    May 2006
    Location
    Durban, South Africa
    Posts
    22,648
    Thanks
    3,304
    Thanked 2,676 Times in 2,257 Posts
    Blog Entries
    12
    I'm sorry to hear this, Ian.
    Quote Originally Posted by IanF View Post
    I know the answer is to find decent customers but it is hard to figure this out with new customers.
    Even existing customers seem to be a bit more of a risk than normal at the moment. Different problem though - timeous payment.

    I go "we're charging COD nowadays" and they go "you've allowed us 30 days in the past." So we give them 30 days and they take.... (you guessed it) much, much longer

Similar Threads

  1. Hectic start to 2008
    By Dave A in forum General Chat Forum
    Replies: 3
    Last Post: 23-Jan-08, 07:58 AM
  2. 15 Rules for Clients: A Mini Manifesto
    By Dave A in forum Entrepreneurship and Business Management Forum
    Replies: 0
    Last Post: 18-Jan-07, 08:26 AM

Tags for this Thread

Did you like this article? Share it with your favourite social network.

Did you like this article? Share it with your favourite social network.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •