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Thread: Telkom technical joke?

  1. #21
    Site Caretaker Dave A's Avatar
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    Quote Originally Posted by Candy Bouwer
    ok firstly I apply for a home line only to be told "sorry you don't qualify... On inquiry they reckon that I have an outstanding bill that is closed. On further inquiry the persons name is not the same but our Id number is. This is clearly impersonation fraud! My question to them was: how could they have opened an account in someonelses name?
    Could be identity theft.

    Have you asked for the telephone number associated with the outstanding account? Might help.

    I must say I'm getting rather nervous of the fact that copies of our ID documents are being stored all over the place nowadays. This FICA business might be intended to curb crime and fraud, but it's also leaving us rather vulnerable to identity theft too.

  2. #22
    Silver Member Candy Bouwer's Avatar
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    Angry

    Have you asked for the telephone number associated with the outstanding account? Might help.
    If you have a problem at Telkom have you ever tried to escalate it to management level, it is impossible. They will not escalate anything, i wonder what the management does all day?
    Oh yes i have and got nowhere but apparently it's somewhere in East London but of course "they" are trying to cover their tracks...and will not release further info to me or the Inspector involved...I have emailed HQ Pretoria and "suprise" "surprise" they are speaking to me but are not speaking to the police so just where this will end is a very good question...any advice to take this up higher...is there a higher power???
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