At this point it doesn't sound too complicated. Need all their banking details (SWIFT number, IBAN, address of bank, account number) and a pro-forma invoice. There is a R100 fee + 0.5% commission on the Rand value. The shipping would be done by a courier, so that makes things a little easier. Just have to get all the info, go in and they'll make the payment across.
I may have managed to find another supplier though, so I can probably skirt around this.
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