Any forum members with experience of the microsoft dynamics CRM?

I was erroneously under the impression that it was similar to most microsoft office programs: providing you were prepared to spend time - it was possible to learn through experimentation.

Now I am advised that no! it needs an expert to customize the software - naturally at an hourly rate.

As we have already exceeded our budget buying the software and updated hardware etc, this has been rather a nasty shock!

Anyone have any advice for me?

Yvonne