Rights to service delivery

[Dave A]

I caught a quick snippet this morning about our rights to service delivery.

It seems that government is on a drive to educate us about our rights in this regard. Geraldine was going on about housing and social grants, but I started thinking about a few other things.

For example, what is the acceptable turnaround time to get your Learner Driver Licence? My daughter has just applied and she can only get a booking for the test in 3 months time.

Or what about identity documents? How long is an acceptable turnaround time there? I've heard of people waiting 6 months.

Then there is standing in queues? What is an acceptable time to wait in a queue before you get served?

Hey! I'm as excited about getting a free house and a social grant as the next person, but how about some attention to some of the more fundamental service delivery items too.

[Chatmaster]

It seems that government is on a drive to educate us about our rights in this regard

I think government might be creating some problems for themselves here, unless it is a way they are trying to push service delivery from our side because they are clearly failing from their side...

[Dave A]

I actually think the "right to a house" issue has got pretty distorted. There is this impression that you're entitled to be given a house. The original idea as I understood it is you are entitled to ownership and people/government can't just take what you own away from you - but you've got to buy it.

The thing that gets me is that they're making quite a deal about stuff that comes from socialistic priorities, but they aren't paying enough attention to the fundamental service stuff.

It's like trying to run before you can crawl.