Item rejected by CORE

**rialeroux** · 10-Oct-23, 09:30 AM

Hi there

I have submitted 2 VAT returns for a client. The returns do not show on the Statement of Account, and when I Query SARS Status it gives me this message: "Item rejected by CORE"

Has anyone had the same problem and how do you fix it?

**Andromeda** · 10-Oct-23, 01:02 PM

Do they appear in Returns History?
Payments?

**rialeroux** · 11-Oct-23, 08:24 AM

They do appear in the returns history, we did a request for correction but still doesn't show on the statement of account. The payment made shows as unallocated payment.

**Andromeda** · 11-Oct-23, 01:05 PM

I would submit the returns again as a first step. But I gather from your post that you have tried submitting a correction.

I have never, since efiling started, encountered that error message. I assume you will get the same message. The representative vendor may have to "make an appointment" and go and see them. By appointment nogal.

**rialeroux** · 12-Oct-23, 08:08 AM

Yes, the correction did nothing.

The SARS call centre also said that we should make an appointment, they also do not know what the problem is.

Thanks for your help!