At what point is the installer no longer responsible for the solar installation

[Isetech]

The day you complete installation, 6 months after the installation is complete or maybe a year.

Do you charge a fee to monitor the plants per month, or include it in the installation fee.

This is going to get interesting once the council starts clamping down on non registered plants.

In many cases the installer is a sub contractor, so would create a few challenges for the customer.

I keep reading and hearing about how customers are left without any support once the installation is complete.

I suppose you get what you pay, for example a 5 kva Sunsynk system supplied and installed for R100k, surely you wouldnt expect support ? When you request support you in tears because the installer charges R1200 per hour to look at your system.

[Isetech]

Back in the day you completed the electrical installtaion, issued a COC got paid and off you went.

Solar installations are proving to be quite the opposite, they take up a lot more of your time, if you think you going to be handing over the commisioning documents and walking away, best you think again.

If you install a system that you promising the customer is going to last 25 years, shouldnt you prepare to support the customer for that period. You certainly couldnt include it in the initial installtion cost, you would have to create some form of maintanance schedule, to check the system, upgrade as the regualtions change and improve.

Simple things like a cleaning schedule, just like a pool cleaning service.

A schedule to check the earth grounding lugs, which are going to corrode within a period of time caused by the reaction of the copper, S/S and aluminum. I would bet nobody uses copper slip or any form of protection to prevent the stainless steel screw from corroding it ot the aluminum thread, or covered the bare copper wire exposed to the weather.