Results 1 to 4 of 4

Thread: Arrogant customers

  1. #1
    Gold Member
    Join Date
    Mar 2022
    Location
    South Africa
    Posts
    547
    Thanks
    12
    Thanked 22 Times in 21 Posts

    Arrogant customers

    The customer is always right, actually one the of the most ridiculous phrases in business.

    Just because a customer is having a bad day, doesn't give them the right to treat you like they treat their spouse or employees.

    You speak to me or my staff like you speak to your staff or your spouse, best you find another idiot on your level to deal with you.

  2. #2
    Diamond Member Justloadit's Avatar
    Join Date
    Nov 2010
    Location
    Johannesburg
    Posts
    3,318
    Thanks
    127
    Thanked 672 Times in 573 Posts
    Blog Entries
    1
    In my book the Customer is King simply because he contributes to my financial well being, however when he is wrong I will tell him, and if he does not like it, then he knows where the door is.

    Not the first time it has happened to me.

    After some time a number of them do return, because not everyone knows their craft well.

    I have never mistreated a customer, and always been civil in my dealings, but treat me with disrespect, and I will ask you to find another supplier.
    Victor - Knowledge is a blessing or a curse, your current circumstances make you decide!
    Solar pumping, Solar Geyser & Solar Security lighting solutions - www.microsolve.co.za

  3. #3
    Gold Member Derlyn's Avatar
    Join Date
    Mar 2019
    Location
    East london
    Posts
    949
    Thanks
    61
    Thanked 93 Times in 87 Posts
    Some of my most arrogant customers have become my best friends because of the way I handled the situation.

    Just yesterday I was chatting to a roofing contractor on site and he commented about how friendly I was with the client. My reply to him was that if there wasn't the same friendship between himself and the client, he wasn't trying hard enough.

    When you finish a job and leave site, you MUST BE FRIENDS WITH THE CLIENT. Beats any advertising hands down.

    Been at it for about 40 years now, and it's still working.

  4. #4
    Gold Member
    Join Date
    Mar 2022
    Location
    South Africa
    Posts
    547
    Thanks
    12
    Thanked 22 Times in 21 Posts
    Quote Originally Posted by Justloadit View Post
    In my book the Customer is King simply because he contributes to my financial well being, however when he is wrong I will tell him, and if he does not like it, then he knows where the door is.

    Not the first time it has happened to me.

    After some time a number of them do return, because not everyone knows their craft well.

    I have never mistreated a customer, and always been civil in my dealings, but treat me with disrespect, and I will ask you to find another supplier.
    They always seem to come back.

Similar Threads

  1. Replies: 3
    Last Post: 24-Jul-13, 02:10 PM
  2. customers and quotes
    By murdock in forum General Business Forum
    Replies: 4
    Last Post: 30-Jan-12, 01:05 PM
  3. How to P1$$ your customers off
    By adrianh in forum Marketing Forum
    Replies: 11
    Last Post: 26-Jul-10, 09:45 PM

Did you like this article? Share it with your favourite social network.

Did you like this article? Share it with your favourite social network.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •