I have been testing the waters with regards to technical support in an attempt to find a supplier who has a little more technical knowledge than the general solar/inverter/battery check list.
The only company I have dealt with that has responded within 48 hours or has a technical support who seems to be on the ball is Art solar.
I called this company to test them like I have done with many other suppliers and manufacturers.
I called and let the phone ring until it went off, I put down the phone and thought the same ol same ol. To my surprise not even a minute later my phone rang, I answered and it was a lady from Art solar, I requested to speak to a technical person with regards to a 5kva inverter installation, she indicated that she could assist. Every questions I asked was answered.
I give the women at Art solar the customer satisfaction award for the best technical support for 2022 so far.
The guys at Victron were also pretty sharp and the person I spoke to also had a solid background on their product.
I would like to hear any good feedback about companies you have dealt with. Lets try stick to good feedback.
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