Good day, so we booked with a furniture removal company and had to pay a deposit and when the truck finally arrived, we saw it's not a proper furniture moving truck and was also much bigger than the one we requested due to restrictions of the complex we lived in. The truck driver didn't even have any helpers to load the furniture. after a conversation with the driver, we discovered that this moving company got this truck and driver from some street corner to load our stuff and move it to the new address. The truckdriver was asked to get out of the complex by a Trustee which is fine with me and I called the owner of this company and gave him a piece of my mind and told him to refund the deposit immediately. He asked for the bank details and it's been a week now already and still no money and no further responses from this company via email or whattsapp. the Website and contact number still works though. what are my options in getting this deposit back?