easyfile -forms viewer 1.3.1 -just hangs doesn"t open

[Fareed]

Hi
Please assist ,someone -easyfile -the forms viewer-1.3.1 just hangs when you go to declarations..it does not open..?what to do..?

[Mike C]

Hi Fareed. See the following suggestion from Dave A

https://www.theforumsa.co.za/forums/...l=1#post161978

[Fareed]

Hi mike ,i tried it, it did not work. im using 1.3.1 ,what to do.?please help

[Mike C]

Hi Fareed - I eventually chose the option to put figures in myself rather than import them from SARS and that worked for me.

[Fareed]

Hi Mike,
thank you for that help.
then does it allow you to edit the emp501 and then file..?then must i go to submissions as normal..? (emp is saved ,but i cannot file..?)

[Fareed]

Hi Mike
i tried installing on another computer..still the same result..the viewer1.3.1 still just doesnt open.it didnt work.

[Christel]

Form Viewer or Blue Dot Issues

Are you having blue dot, other form viewer or declaration not opening issues and everything else you have tried fails.
Try the following
TEST FOR SPECIAL CHARACTERS

Under Declaration, please click View, then when you see the blue dots click File>Print then you can close the File Viewer. You should be able to see a PDF of your declaration, now you can see if the declaration has any special characters in the name.

and then take a look here
https://www.handshake.co.za/.../sars-easyfile-employer.../


Fareed - if you are on Facebook - go and join this group - all Easyfile errors are discussed here and you get a lot of tips from the people.

https://www.facebook.com/groups/easyfile/

[Fareed]

Hi Mike
Thank i'll try it.

[Dave A]

I was going to say "try after normal working hours", but judging by the date and time of the post Fareed was trying on a Sunday

Are you sure the viewer has upgraded?
(I suspect that was the actual source of my problem - it looked like the upgrade had completed, but in reality it hadn't).

[Fareed]

hi dave ,
thanks
if it didn't how do i fix..? the viewer ...but is says ..1.3.1